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Averages Should Be Thrown Out The Window

Should you change your supplier based on average quality scores? Is one sales person better than the other based on averages? Should capital investments be made based on averages? Our tendency to oversimplify statistical analysis often amounts to sweeping critical business problems under the rug.
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Case Study - Laser Welding (Automotive)

A Tier 1 European automotive supplier had major issues on a newly launched product: Failure to meet customer volume requirements; Failure to meet customer quality requirements; Massive cost overrun. Using the SLIM (Lean) Methodology Secora helped the client to solve its most prominent operational effectiveness issues and reduce internal manufacturing cost to below the original target costing, without capital investment or design change.
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Continuous Improvement in the Service Sector

Continuous improvement process (CIP) programs have traditionally been employed for quality improvement in manufacturing industries. Today service firms and service functions within almost every sector, are also using some sort of continuous improvement methods to boost performance. This paper presents guidelines for the application of CIP programs to service functions.
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