Averages Should Be Thrown Out The Window

Should you change your supplier based on average quality scores? Is one sales person better than the other based on averages? Should capital investments be made based on averages? Our tendency to oversimplify statistical analysis often amounts to sweeping critical business problems under the rug.
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Continuous Improvement in the Service Sector

Continuous improvement process (CIP) programs have traditionally been employed for quality improvement in manufacturing industries. Today service firms and service functions within almost every sector, are also using some sort of continuous improvement methods to boost performance. This paper presents guidelines for the application of CIP programs to service functions.
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Essential Elements of a Good Project Charter

Sean Rast writes for iSixSigma magazine about the project charter. This article breaks the project charter into it's key components and offers tips for documenting project parameters effectively.
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